Motor Claims
Motor Claims
Haven Claims is a trading name of Acorn Insurance and Financial Services Ltd and works in partnership with Haven Insurance as their UK claims handling agent. We are here to help you register a claim or get you in touch with our expert team to assist with any of your claim related requirements.
It is vital that you report any incident to our claims team within 24 hours so that we can support you as soon as possible and ensure we have all the information we need to attend to your claim. Your policy will have specific reporting requirements and timelines which may include additional excesses for late reporting of claims, please refer to your policy or contact our team who will be happy to assist with any questions you have.
Need to report a new Motor Claim?
To receive the best possible service, please call and speak to one of our highly skilled Team who can register a claim for you.
Call us on our 24 hour, 365 Days a Year New Claims Line:
Want us to call you back? Then send the following text:
Not able to call or text us? Then you can report online:
Need to make a claim for your windscreen or glass? Call Auto Windscreens direct on:
What to do in the event of an accident
Always get into a safe position and away from the risk of other traffic before you start exchanging details.
Make sure that your vehicle is safely secured and that car keys are removed from the vehicle.
Notify the relevant Emergency Services where there has been an injury, or if there is a dangerous situation.
Never discuss who is at fault at the scene of the accident.
Exchange names, addresses and phone numbers with everyone involved.
Exchange registration numbers & make/model of all vehicles involved.
Take pictures of the vehicles and the registration number of the vehicles.
If safe to do so also try to take pictures of the accident scene.
If there are any witnesses get their names, mobile number and their address.
Need to discuss an Existing Claim?
Our office opening hours are:
Monday to Friday : 09:00 - 17:00
Saturday & Sunday : Closed
We have provided a list of Frequently Asked Questions which may answer your queries prior to you calling us.
To discuss your policy, make a change to your policy, discuss a premium payment or raise a broker related complaint, please contact your broker directly.
Haven Claims is a trading name of Acorn Insurance and Financial Services Ltd. Please see our Privacy Statement and Modern Slavery Statement below and for more information about Acorn Insurance visit our website here.
Haven Claims, PO Box 681, Sevenoaks, TN13 9YA
Email: [email protected]